Winbed Privacy Policy – How your information is kept secure

This Privacy Policy ("Policy") applies to the Winbed platform and all of its services. By using our services via the Winbed website, mobile app, or any device, you are agreeing to this Privacy Policy.

Winbed believes that privacy is a fundamental right. We respect that right and apply the highest technical and administrative measures to protect your data.

This policy has been written with Bangladeshi users in mind. However, the English version shall prevail in matters of international legal interpretation.

Winbed collects only the information that is strictly necessary for operating the platform, delivering services, and fulfilling legal obligations.

• Full name & date of birth
• Mobile number and email address
• Country and city of residence
• Password (stored in encrypted form, never readable)

• Copy of National ID (NID) or passport
• Proof of address (if required)
• Selfie or face verification photo

• IP Address & Device Type
• Browser type and operating system
• Activity logs on the platform (login times, game history)
• Cookies & session data

Winbed uses the information it collects for the following purposes. Each purpose is directly related to delivering our services and meeting legal obligations.

Winbed employs world-class technology to protect your data. Our servers are housed in secure data centers and undergo regular security audits.

• 256-Bit SSL Encryption: All data transmissions are protected with industry-standard encryption.
• Firewall Protection: Multi-layered firewalls block unauthorized access.
• DDoS Protection: Servers are kept protected against attacks.
• Regular audits: Independent security experts conduct regular system audits.
• Encrypted password: Passwords are stored using bcrypt hashing and cannot be read by anyone.

Winbed retains your data for the following periods: active account data is kept for as long as your account remains active; data required for legal compliance (AML, KYC) is retained for up to 5 years; general data is deleted within 3 months of account closure. After these periods, all data is securely erased.

Winbed never sells your personal information to third parties. In limited circumstances, however, certain data may need to be shared due to legal obligations.

• Payment processor: To process transactions with bKash, Nagad, and banks only.
• Law Enforcement: When required by court order or for the purposes of an investigation.
• Regulatory authority: At the request of a gaming licensor or financial regulator.
• Technology partner: For platform operations (under strict confidentiality agreements).

• Your information is never sold to advertisers.
• Your data is never shared with third parties for marketing purposes.
• No profiling is carried out without your consent.

Winbed uses cookies to enhance the user experience on the platform. Below is a description of the different types of cookies used.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

As a Winbed user, you have the following rights over your own data. Contact our support team to exercise any of these rights.

Winbed is a platform exclusively for users aged 18 and above. Collecting personal data from minors is strictly against our policy.

• If any user is found to be under 18, their account will be closed immediately.
• Any data found to belong to a minor will be deleted immediately.
• If parents suspect that their child's data may be held by Winbed, please contact our support team.

Payments on Winbed are completely secure. When you pay via bKash, Nagad, Rocket, or bank transfer, your payment details are processed directly through the respective payment gateway.

• Winbed cannot view or store your bKash, Nagad, or bank PIN/password.
• Full debit/credit card numbers are never stored on our servers.
• Only transaction reference numbers and amounts are stored.

Winbed will never ask for your payment PIN or password by phone or email. If anyone requests this information claiming to be Winbed, it is a scam – contact our support team immediately.

Winbed reserves the right to update this Privacy Policy at any time. Users will be notified of any changes in advance via email and in-app notifications.

• At least 7 days' notice will be given ahead of any significant changes.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• You can check the "Last Updated" date at the top of this page to see when changes were made.

For any privacy-related questions, concerns, or complaints, please contact the Winbed data protection team. We aim to respond within 72 hours.

If you are not satisfied with our response, you have the right to lodge a complaint with an international data protection authority.